We are baffled and would appreciate any assistance. The Error #14 doesn't seem to be valid error that I can find? Try again later or contact your network administrator for help.
#CANNOT GET THE PRINTER TO PRINT INSTALL#
When attempting to install by opening Printers and scanners and selecting "Add a printer or scanner", we get the error: We can't install this printer right now.
If this is a network printer, make sure the printer is turned on, and that the printer address is correct. When browsing to the print server by using the UNC path \\PrintServer, then right-click-> Connect on the desired printer we get the error: Windows couldn't connect to the printer. The errors we receive pop-up almost instantaneously. The client and the server repeat this several times before it fails. We can clearly see the client send an OpenPrinterEx request, it gets the expected response from the server, and then the client inexplicably sends a ClosePrinter Request. Wireshark doesn't show any issues with communication to the print server. We tried removing the computer form the domain and rejoining and removing all printers and drivers. There are no log files for these events on either the client or the print server. So far the only solution we have found is to reinstall the operating system. I have reviewed change logs and no changes were made to the network or domain either. The issue appeared exactly 7 days ago, but no updates, security patches or new software were installed immediately prior to the start of the problem. The issue seems to be isolated to these workstations. We have two, one running Server 2016 and another running Server 2019. They can install and use printers from both print servers. Most users are working just fine with no issues.
Oddly this doesn't seem to affect everyone at the same time.
However, if we assign the affected end user to a new computer they can install printers just fine. Thus we get labels that are half printed, only what is on the left of the center gets printed. The problem: All our labels, are printed as if the code instructed it to start on the left of the label, way too far from the labels center. If a tech logs into the computer under a different profile, they also cannot install any printers from any print server. We just realized that we cannot print correctly our labels, using the gc420t printer. They also cannot install any new printers from any print server regardless of the printer manufacturer or model. One week ago users started to report that they cannot print to any device shared from any print server.
#CANNOT GET THE PRINTER TO PRINT WINDOWS 10#
We have a Windows domain with about 3000 endpoints, all running Windows 10 version 1909.
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